Privacy Policy

Effective Date: January 01,2019
Last Updated: March 15, 2025

Lesticom Wireless ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information depending on the services you use. This includes:

1.1 Personal Information

We may collect personally identifiable information such as:

Name
Email address
Phone number
Physical address
National ID/passport number
Payment details (billing information, transactions, etc.)
Employment details (for consultancy or training purposes)
Business registration details (for corporate clients)
Social media handles (for digital marketing services)
Any additional details required for specific services such as AI development or ICT consultancy

1.2 Non-Personal Information

We also collect non-personal information such as:

IP address
Browser type and version
Device information
Usage data (e.g., pages visited, time spent on the website)
Demographic information
Location data (where applicable)
Technical logs and analytics data

1.3 Information from Third Parties

We may receive information from third-party service providers, partners, and publicly available sources.

1.4 Automated Information Collection

Our website and services may automatically collect certain information through tracking technologies such as cookies, web beacons, and analytics tools to enhance user experience.

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing, maintaining, and improving our services
Processing transactions and payments
Personalizing your experience
Sending promotional and marketing communications
Complying with legal and regulatory obligations
Enhancing cybersecurity and preventing fraud
Conducting research and analytics
Developing AI models and ICT solutions
Offering customized ICT consultancy and training
Managing bulk SMS campaigns and digital marketing services
Providing technical support and resolving customer issues
Conducting surveys and market research
Facilitating corporate partnerships and business collaborations

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

Service providers and partners: Third parties who help us deliver services (e.g., payment processors, hosting providers, bulk SMS providers, AI service partners, and IT consultants)
Regulatory bodies: When required by law or to comply with legal processes
Business transfers: In case of a merger, acquisition, or sale of assets
Marketing and advertising partners: To provide relevant advertisements and promotions (with your consent)
Legal entities and law enforcement agencies: In cases of fraud prevention, compliance, or legal disputes
Research and development teams: For AI model training and data analysis (with anonymization where applicable)

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of sensitive data
Secure server infrastructure
Access control mechanisms
Regular security assessments and audits
Compliance with best practices for cybersecurity and AI safety
Secure data backups and recovery protocols
Regular employee training on data protection policies
Multi-factor authentication (MFA) for critical systems

Despite these measures, no system is 100% secure. We encourage users to take precautions, such as using strong passwords and keeping their login credentials confidential.

5. Your Rights and Choices

Depending on applicable laws, you may have the following rights:

Access and correction: You can request a copy of your personal data and correct inaccuracies.
Data deletion: You may request the deletion of your data, subject to legal requirements.
Opt-out of marketing communications: You can unsubscribe from promotional emails and SMS messages.
Restrict processing: You may request limitations on how we use your data.
Portability: You may request a structured copy of your personal data.
Withdraw consent: If you previously provided consent, you can withdraw it at any time.

To exercise these rights, contact us at [Insert Contact Email].

6. Data Retention

We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve our services. You can manage your cookie preferences through browser settings.

Types of cookies used:

Essential cookies: Required for website functionality
Analytics cookies: Used to track website performance
Marketing cookies: Used for targeted advertising
Functional cookies: Enhance user experience

8. International Data Transfers

If you are accessing our services from outside Zimbabwe, be aware that your data may be transferred to, processed, and stored in Zimbabwe or other jurisdictions with different data protection laws.

We take necessary precautions to ensure that international data transfers comply with applicable legal requirements and industry standards.

9. Third-Party Links

Our website and services may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will take appropriate action to remove it.

11. AI and Automated Decision-Making

As part of our AI services, we may use automated decision-making systems to:

Personalize content and recommendations
Analyze large datasets for AI model development
Automate IT consultancy processes
Conduct sentiment analysis and natural language processing
Enhance cybersecurity through AI-driven threat detection

We ensure transparency and ethical use of AI, allowing users to request manual reviews where automated decisions impact them significantly.

12. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after modifications indicate acceptance of the new terms.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us at:

Lesticom Wireless
ZIMDEF HOUSE, SUITE 13B, Rotten Row, Harare
Email: customercare@lesticom.africa
Phone: (+263)785-402212

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our data handling practices as described.